Plant Ownership/Sharing

When you set up a new user on the portal Sunynk.net or the Sunsynk Connect app, it will normally only give basic access - only to view, not to update settings.  This applies to installers as well as end users as when you set up the new account it is non-specific as to what type of user you are.  Once you have set up the new user, in order to change the user access level (if necessary) you would then need to go to the Sunsynk Connect tab on our website (Sunsynk.org) and scroll to the bottom of the page where you will find the User Level Access Change form.  As you can see you can specify whether you are an installer or not and either request access to be increased to installer, approved installer (only available for approved installers) or advanced user.  Once this has been requested it will be updated within 24 working hours.

When you set up a plant you (as the installer) should set it up under your username so that you are the owner of the plant, then you should share it with the end user, not transfer it to them as you should always keep overall control over it.  When you share the plant with the end user you can either do so as a visitor or manager.  A visitor will only be able to view (this is what we normally recommend as most end users should not be touching settings).  You should only share as a manager if you feel your end user is capable of changing settings without messing up your correct configuration of the inverter!